Refund policy

We want you to be satisfied with your purchase from Sneaker District24. Eligible products may be returned under the conditions described in this Return and Refund Policy.

This policy applies to eligible purchases made through sneakerdistrict24.com and delivered within the United States.

1. Return Window

You may request a return within 30 days of the recorded delivery date.

Return requests submitted after the 30-day return window may not be accepted unless required by applicable law.

The return window begins on the date the shipping carrier records the package as delivered.

2. Return Eligibility

To qualify for a return, the product must generally be:

• Unworn and unused
• Clean and free from stains, odors, or other signs of use
• In its original condition
• Returned with all original tags attached
• Returned with all accessories and included items
• Returned in its original product packaging
• Accompanied by the applicable order and return information

Products may be carefully tried on indoors to determine fit. Products worn outdoors or showing creasing, sole wear, dirt, damage, odors, or other evidence of use may not qualify for a return.

All returned products are inspected before a refund is approved.

3. Shoe Boxes and Product Packaging

The original shoe box and other branded product packaging are considered part of the product and must be returned in reasonable condition.

Do not use the original shoe box as the outer shipping container. Do not place shipping labels, adhesive tape, writing, or postage directly on the original product packaging.

Place the original product packaging inside a separate protective shipping box or suitable outer package.

4. How to Request a Return

Contact our customer service team before sending any product back. This allows us to verify the order, review return eligibility, and provide the correct return instructions.

Send your return request to: info@sneakerdistrict24.com

Please include:

• Your order number
• The full name used for the order
• The email address used during checkout
• The product you wish to return
• The quantity being returned
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect

After reviewing your request, we will send the applicable return instructions and return address by email.

5. Return Address

The correct return address will be provided by our customer service team after your return request has been reviewed.

Do not return products to the business address listed on this page unless our customer service team expressly instructs you to do so.

Our business address is not automatically the return-processing location. The correct return destination may depend on the product, order, warehouse, or fulfillment location.

Returns sent without prior instructions or to an unauthorized address may be delayed, rejected, returned to the sender, or unable to be processed.

6. Return Shipping Costs

Do not send a return using cash on delivery or another method that requires the recipient to pay unapproved charges.

We do not reimburse return shipping costs that were not approved in advance for an incorrect, damaged, or defective product.

7. No Restocking Fee

We do not charge a restocking fee for eligible returns that comply with this policy.

Original shipping upgrades, unauthorized return charges, or costs caused by sending a product to the wrong address are not restocking fees and may remain the customer's responsibility where permitted by law.

8. Shipping Your Return

Customers are strongly encouraged to use a trackable shipping service and retain the shipping receipt and tracking number until the return has been fully processed.

Package the product securely to prevent damage during return transit.

When the customer is responsible for arranging return shipping, the customer remains responsible for the package until it is delivered to the return address provided by our customer service team.

We cannot verify receipt of an untracked return that does not arrive at the authorized return location.

9. Return Inspection

After the return is delivered to the authorized return location, the product will be inspected to confirm:

• The returned product matches the original order
• The return was requested within the applicable return window
• The product meets the return-condition requirements
• Original tags, packaging, accessories, and included items are present
• The product does not show signs of unauthorized use or alteration

We will notify you by email after the return has been reviewed and let you know whether the refund has been approved.

10. Products That Do Not Meet the Return Conditions

A return may be denied or may not qualify for a full refund if the product:

• Was returned outside the applicable return window
• Shows signs of wear or use
• Is dirty, stained, washed, altered, or damaged after delivery
• Has missing or removed tags
• Is missing accessories, components, or included items
• Is returned without required original product packaging
• Does not match the product associated with the return request
• Was sent to an unauthorized or incorrect return address

Where permitted by applicable law, a reduction may be made if the product has lost value because it was handled or used beyond what was reasonably necessary to inspect it.

We will contact you before taking further action if a returned product does not meet the stated conditions.

11. Refund Processing

After an eligible return has been received, inspected, and approved, we generally issue the refund within 7 business days.

Refunds are issued to the original payment method used for the order.

The refund will generally cover the amount paid for the approved returned product, including applicable sales tax charged for that product.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional processing time is controlled by the payment provider and is outside our direct control.

We will send a refund confirmation to the email address associated with the order.

12. Original Shipping Charges

Standard shipping is currently provided free of charge for eligible United States orders.

If an optional paid or expedited shipping service was selected, that additional shipping charge is generally non-refundable for returns caused by a change of mind, fit issue, or customer preference.

If the entire order is returned because we sent an incorrect product or because the order arrived with a verified defect or shipping-related damage, applicable original shipping charges will be reviewed and refunded where appropriate or legally required.

13. Exchanges

We do not currently guarantee direct exchanges.

To obtain a different size, color, or model, return the eligible original product in accordance with this policy and place a new order through our online store.

Placing a new order does not automatically cancel, replace, or complete the return of the original order.

Product availability and pricing for a new order cannot be guaranteed.

14. Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been dispatched.

If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

15. Incorrect Products

If you receive a product that differs from the item, size, color, or quantity shown in your order confirmation, contact us promptly.

Please provide:

• Your order number
• A description of the product received
• A photograph showing the complete product
• A photograph of the product label or size label
• A photograph of the shipping label
• Photographs of the product packaging

After reviewing the information, we will provide an appropriate resolution, which may include return instructions, a replacement where available, or a refund.

16. Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, contact us promptly after delivery, preferably within 48 hours, so that we can review the issue efficiently.

Failure to contact us within 48 hours does not automatically eliminate any rights that cannot legally be limited.

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Close-up photographs showing the damage or defect
• Photographs of the outer and inner packaging
• A photograph of the shipping label

Keep the product and all packaging until we have completed our review and provided instructions.

Depending on the circumstances, product availability, and applicable law, an approved claim may be resolved through a replacement, return, refund, or another appropriate remedy.

17. Damage Caused After Delivery

This policy does not cover damage caused after delivery by:

• Improper use or care
• Normal wear and tear
• Accidents or external damage
• Unauthorized modification, repair, or cleaning
• Use inconsistent with the intended purpose of the product
• Failure to follow available care instructions

Nothing in this section limits any non-waivable rights available under applicable law.

18. Lost Return Packages

If you arranged and paid for the return shipment, contact the selected shipping carrier directly if the tracking information indicates that the return has been delayed or lost.

A refund cannot normally be completed until the returned product is delivered to the authorized return location and inspected.

This does not apply where we provided the shipping label and the loss occurred while the package was being handled through our approved return method. In that situation, contact us so that we can review the tracking information.

19. Refund Not Received

If you have received a refund confirmation but the funds are not visible, first check the original payment account and contact your bank, card issuer, or payment provider.

Payment providers may require additional processing time before a refund appears.

If the refund remains unavailable after the payment provider's normal processing period, contact us with your order number and refund confirmation details.

20. Promotions and Discounted Products

Unless a product is clearly marked as final sale before purchase, promotional or discounted products remain eligible for return under the same conditions stated in this policy.

Refunds for discounted products are based on the amount actually paid for the returned product after applicable discounts.

If a discount applied to multiple products or required a minimum order value, the refunded amount may be recalculated to reflect the terms of the promotion, where permitted by law.

21. Bundles and Multi-Item Offers

If products were sold as a bundle, set, or multi-item promotion, all included components may need to be returned to qualify for a full refund.

If only part of a bundle is returned, the refund may be recalculated based on the price of the products retained and the conditions of the original offer.

22. Chargebacks and Payment Disputes

We encourage customers to contact us first regarding an order, return, or refund concern so that we can review and attempt to resolve the matter.

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant transaction, delivery, communication, and return information necessary to respond to the dispute.

Opening a chargeback does not create a second or duplicate right to a refund.

23. Mandatory Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

24. Contact Information

For questions regarding returns, refunds, damaged products, incorrect products, or return status, contact our customer service team:

Email: info@sneakerdistrict24.com
Phone: +1 800 917-4204
Customer service hours: Monday through Saturday, 8:00 AM–7:30 PM Eastern Time ```

Company Information

Sneaker District24 is operated by Shopping Deals LLC.
Business address: 30 N Gould St, Sheridan, WY 82801, United States.
Email: info@sneakerdistrict24.com
Phone: +1 800 917-4204

Effective date: July 10, 2026